Cancellation Policy

There are three cancellation policies. A general policy which covers all activities, except for the National Conference, and a cancellation policy applicable to the Insolvency Education Program (IEP).

General Cancellation Policy - all events except Conferences and IEP

Substitution:

  • If, after booking an event you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost.
  • Please advise substitutions in writing so a correct name tag will be available at the registration desk.

Refunds:

  • Cancellation more than 30 days before the event: 100% refund
  • Cancellation less than 30 days, but more than 14 days: 90% refund
  • Cancellation less than 14 days, no refund
  • Cancellation must be in writing. The effective date is the date of dispatch.

Conference Cancellation Policy

Substitution:

  • If, after booking for a National or State Conference you are unable to attend, you are welcome to nominate someone else to attend in your place at no additional cost.
  • Please advise substitutions in writing so a correct name tag will be available at the registration desk.

Refunds:

  • Cancellation more than 60 days before the event: 100% refund
  • Cancellation less than 60 days and more than 30 days before the event: 90% refund
  • Cancellation less than 30 days, but more than 14 days: 80% refund
  • Cancellation less than 14 days, no refund
  • Cancellation must be in writing. The effective date is the date of dispatch.

IEP Cancellation Policy:

Participants need to refer to the 'Important dates': this outlines census dates and penalities